Can I request early check in and later check out?

Arrival and departure times are set so that house staff have ample time to ready the property to a high standard for the arrival of each guest. There are occasions when it may be possible for arrival and departure times to be adapted such as during quieter times of the year but each request is taken on a case-by-case basis. Any such request must be raised and confirmed in advance.

Is there any flexibility on arrival day?

There are no arrival day restrictions when booking The Apartment.

The Cottage and The Dovecote work to either a Monday or Friday changeover. A late booking might afford a level of flexibility depending on availability of the property. Please contact us to find out if this is something we can help with.

What happens if I cancel my booking?

Cancellation of a booking is a termination of your contract with Cotswolds Retreats; because of this, we have to treat your instructions to cancel your accommodation as your final decision. Following receipt of your cancellation, we will immediately make the dates available for re-sale in an effort to mitigate the cost to you of cancellation. We cannot guarantee that the dates will be re-sold, nor can we guarantee that re-sold dates will be at the same price as your original booking, as such we urge you to consider cancellation of your accommodation as a last resort. We suggest that you also purchase holiday cancellation insurance, just in case. For more information refer to our Booking Terms and Conditions.

Do you accept dogs at your properties?

We understand that you might not want to leave your four-legged friend at home when you're looking for the perfect escape, and we therefore accept dogs at The Cottage and The Dovecote. If you have a pet other than a dog you'd like to accommodate, just let us know and we'll do our very best to cater for your requirements. We welcome responsible pet owners and request that you take good care of the property. Please refer to our Booking Terms and Conditions for the additional terms that apply to pet bookings.

Do you offer holiday insurance?

Cotswolds Retreats neither offers nor insists that you purchase holiday insurance, we do however think that it is prudent to do so. A good travel insurance policy is likely to cover cancellation of your booking due to most reasons genuinely beyond your control; some insurances even cover cancellation due to adverse travel and road conditions. Cotswolds Retreats will not be liable for events outside our control that prevent you accessing the property. We also strongly recommend that your insurance policy covers you for personal liability claims just in case accidental damage is caused during your stay.

What age is an infant?

We class infants as very young children who would be comfortable sleeping in a travel cot. Our guide is younger than 24 months. We consider children as persons up to, and including, the age of 15. At 16 years of age, we class them as an adult.

Will there be Wi-Fi at the property?

All of our properties offer super fast fibre broadband. However, broadband speed and service is variable and can sometimes vary, especially in remote or rural areas where it may not operate at speeds to which you are accustomed. Cotswolds Retreats can not warrant that the service will be available constantly. It is provided for recreational and not for business use. We are unlikely to accept a booking that is wholly reliant on the uninterrupted provision of WiFi; if this is likely to cause an issue for you, then please contact us before confirming your booking.

How do I receive my check in information?

You will receive a booking confirmation when a deposit payment has been made. Upon payment of your balance, you will receive our Digital Housebook which will include everything from directions, key collection to our local recommendations etc.

What do I do if something isn’t quite right at the property?

We strive to ensure flawless, perfect stays at our properties but very occasionally, things may not meet our own exacting standards. If this is the case we want you to let us know as soon as possible and ideally within 24 hours. This will enable us to investigate the issue and to do our very best to take any remedial action necessary. If you do not tell us, the issue cannot be addressed and we will assume that everything is perfect for you.

What happens if I damage something at the property?

We understand a certain amount of wear and tear is inevitable including the odd smashed glass or broken plate. However, if something does get damaged while at the property please inform us at the earliest opportunity so that it can be fixed or replaced in time for our next guests. For more serious damages and breakages such as incidents to carpets, broken windows etc, a charge may be made to cover the cost of repairing / replacing.

Where can I view booking conditions?

When you make a booking with Cotswolds Retreats, you enter into a legally binding contract. View our Booking Terms and Conditions here.

What is your COVID policy?

If your booking cannot take place due to (i) a COVID-19 national lockdown in the UK or Ireland, (ii) a COVID-19 local lockdown in the UK or Ireland, either where the property you’ve booked is based or where you (as the lead booker) live, or (iii) the number of people and/or households (as referred to on the customer information form that you completed ahead of your booking) attending it being in excess of those that are legally allowed to attend holiday lets in the area where the property is based, you can request a change of date (without incurring any admin fee) or receive full rental charges refund from Cotswolds Retreats. For non COVID circumstances, our normal Booking Terms and Conditions apply to all cancellations.

Can I host an event at the property including a hen or stag party?

For any planned events (such as a party, celebration or meeting) please contact us before you make the booking. Obtaining our consent at the outset will avoid any possible cancellation of your booking.

Can we invite friends to stay?

Yes, just inform us at the earliest opportunity that friends might be joining you and as long as your party does not exceed the maximum capacity of the property we will be happy to add the extra people to your booking. If the extra person(s) exceeds the maximum occupancy of the property it may still be possible, however, this must be checked with us before the start of the holiday and there may also be an extra cost.

Are towels and linen provided?

Towels and linen are included in your rental fee.

Is cot bedding supplied?

We do not provide cot bedding. Please remember to bring your own. This includes suitable cot pillows and blankets.

Can I charge my electric vehicle?

We will be installing Electric Charging Points in all of our properties in January 2023.

Can I provide feedback on my holiday?

Yes, we would love to hear how your holiday went. If you have provided us with your email address you will automatically be sent a questionnaire email when you get back from your holiday. All feedback is used to ensure we are meeting the needs of our guests and make improvements to our properties and the service we offer. We show feedback on individual property pages which have been written by previous guests. We do ask that all feedback that is submitted is fair, appropriate, legally acceptable and relevant so that it may be used. Cotswolds Retreats reserves the right to decide what is published.